Refund policy

Return & Refund Policy

Because our products are custom-made and personalized, all sales are final. We do not accept returns or exchanges on engraved, printed, or otherwise customized items.

However, we've got you covered if something goes wrong on our end:

If your item arrives damaged, defective, or with an error caused by us (wrong design, wrong name, production flaw), we will replace it or issue a full refund — no return required. Just contact us within 7 days of delivery at hello@hintshoppe.com with a photo of the issue.

Non-customized items (if applicable) may be returned unused and in original condition within 14 days of delivery for store credit or exchange. Return shipping is the customer's responsibility.

We are not responsible for:

• Errors in personalization details submitted by the customer (spelling, names, dates)
• Delays caused by shipping carriers
• Packages marked delivered by the carrier

To start a claim, email us at hello@hintshoppe.com with your order number and photos.